COVID-19 SHIPPING UPDATE

COVID-19 SHIPPING UPDATE

 

COVID-19 SHIPPING UPDATE

PLEASE READ IF YOU ARE THINKING ABOUT PURCHASING:

PROCESSING TIMES ARE NOTED 7-14 BUSINESS DAYS. BUSINESS DAYS ARE NOT WEEKENDS AND HOLIDAYS, THEY CAN AND WILL BE EXTENDED IF NEEDED, MEANING THEY CAN GO OVER THE 7-10 BUSINESS DAYS DEPENDING ON THE AMOUNT OF ORDERS, SALES, HOLIDAYS, PANDEMIC AND DELAYS. 

PLEASE MAKE SURE YOU ARE SURE OF YOUR ORDER AS WE CAN ONLY CANCEL FOR FULL STORE CREDIT. NO REFUNDS VIA CASH, CREDIT OR PAYPAL . 

STORE CREDITS WILL BE PROCESSED IMMEDIATELY.

 

DISCLAIMER: ALL 360/FULL LACES DUE TO COVID TAKE 3-5 WORKING DAYS TO PROCESS AND CUSTOMIZE. THIS DOES NOT INCLUDE OUR STRAIGHT TEXTURES.  5 DAYS TO PROCESS THEN SHIP. AVAILABILITY:DURING COVID-29 SHIPPING TIMES MAY BE EXTENDED EXTREMELY during peak months and seasons. PLEASE UNDERSTAND WE APPRECIATE YOUR SUPPORT AND WILL ENSURE YOU ARE UPDATED EVERY STEP OF THE WAY AND SHIPPING MAY BE QUICKER THAN THIS EXTENDED TIME. THANK YOU FOR YOUR PATIENCE.

COVID-19 Shipping Update: A message to our UELB family

Our top priority is the health and safety of the warehouse employees and our customers, the production and fulfillment facility was completely redesigned to comply with state recommended social distancing and PPE guidelines.

What does this mean for you?
  • Processing times may be delayed. Processing times are generally within 7-10 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
  • We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
  • You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.

*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
 
New COVID 19 Business hours are 8am-8pm PST Monday-Friday. WE ARE CLOSED WEEKENDS
All emails, text and direct messages will be slow to response but will ensure you receive one!
 
TEXT US DURING BUSINESS HOURS: 415-856-9253
EMAIL US: INFO@UPPERECHELONLUXEBEAUTY.COM
WHOLESALE@UPPERECHELONLUXEBEAUTY.COM
 
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!